The analyst on the trading desk can see what you are looking at, so you do not have to type it. Ask "is this a good place for my stop?" and it knows which pair, which chart and which position you mean.
Where to find it
- On the desk, open the Analyst tab in the right panel. On a phone, press More, then Ask the analyst.
- Ask about what is on your chart in your own words.
- Each answer cites where its facts come from, so you can check them.
What it sends
With your question it sends the symbol and timeframe of the chart you are on, the account you are using, the time range you can see, and an open order ticket if you have drafted one. Position numbers come from your account, not from your screen, and the server checks every field against your real account before it reaches the AI.
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Write to support with your account email and what you see on screen. First reply within 48 h on Free, 24 h on Trader, 8 h on Pro, 4 h on Elite, 2 h on Desk.
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