We build what traders ask for. You can suggest something from Help, from the chat window's start screen, or from the search (Ctrl K, type suggest). There is no menu entry for it. It is not shown to white-label traders, whose provider handles support.
Send a suggestion
- Open Help and press Suggest a feature.
- Write what you were trying to do.
- Write what would have helped.
- Pick how often it gets in your way: Once, Sometimes, Often or Every day.
- Optionally pick the page it is about.
- Press Send suggestion.
What happens next
It opens a support ticket, so replies work like any ticket: the Replies link opens the thread. The list Your suggestions shows a status.
- New
- We have it and have not decided yet
- Planned
- We will build it. No dates
- Built
- It is in FxMind now
- Not planned
- Not in our plan for now. We keep it
You get one email when a suggestion becomes Planned, Built or Not planned. Going back to New sends nothing. The limits are the same as for chats: up to 5 open chats and 20 new chats a day, and a message tells you if you reach them. The demo account shows the page and asks you to create a free account to send.
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Still need help
Write to support with your account email and what you see on screen. First reply within 48 h on Free, 24 h on Trader, 8 h on Pro, 4 h on Elite, 2 h on Desk.
Contact support